Reference

ziatogel 133 Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an account, sign in on mobile, or use DANA, OVO, GoPay and QRIS.

Account dataWallet recordsCookie choicesMobile access
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ziatogel 133 ziatogel 133 Privacy Policy for Your Account
CONTACT ROUTES

Where To Ask About Privacy Policy

A clear contact path helps when you want to ask what we hold about your account or correct a detail.

Account privacy request Use the account support chat to ask for a copy, correction or explanation of…
Wallet record check For a DANA, OVO, GoPay or QRIS question, send the payment reference through the…
Access concern If a privacy request follows a failed sign-in, tell us the device path, such…
DATA HANDLING

How We Protect Account Data

Our privacy work follows the same account steps you see in the lobby: phone verification, sign-in checks and payment matching.

Phone verification

Before we discuss account data, we may compare your request with the phone verification attached to your account. This reduces the chance of sending private details to the wrong person.

Device signals

A mobile browser or desktop browser can create different sign-in signals. We use those signals for account protection and may ask you to confirm an unfamiliar access event.

Cookie choices

Cookies can retain settings such as a language choice or session state. You can adjust cookie controls in your browser, although some account functions may then require another sign-in.

Wallet matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references are used to match a payment record with the correct account, not to request your private wallet credentials.

Retention checks

We keep records only for the period needed for account security, payment reconciliation, support history or a legal requirement. When that need ends, handling follows our internal deletion process.

Change requests

You can ask us to correct account details or explain how a record is used through support chat. We may verify your identity before making a change or releasing a copy.

Privacy Policy Questions About Your Access

These Privacy Policy answers focus on the account steps Indonesian customers usually ask about: phone checks, wallet references, cookies, device access and requests for copies or corrections. If your situation is not covered, use the support path beside the cashier and describe the exact record or sign-in event you want us to locate.

It covers account details, phone verification, sign-in events, device signals, cookies, payment references and requests made through support. It also explains how we use, retain and protect those records.

Yes. We may retain DANA and QRIS references, along with OVO, GoPay, bank transfer or virtual account records, to match a payment status with your account and resolve receipt questions.

You can request a copy or explanation through account support chat. Include your registered phone number, and complete any identity check we request before private account records are discussed.

Send a correction request through the support path beside the cashier. Tell us which account detail is wrong and provide the updated value; we may verify your phone before changing it.

Mobile and desktop browsers can produce different device and session signals. We use them for account protection, while cookie settings may affect sign-in continuity and remembered preferences.

Retention varies by record type and the reason it was collected, such as payment matching, security, support or legal duties. Where local law permits, records are removed after that need ends.

Use the support chat shown after account sign-in, including the path beside the cashier. Share the relevant record type, such as a QRIS receipt or device event, but never your password.

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